Wednesday, December 16, 2009
Shut that door!
Muswell Hill has lots of 'health shops' - we have a Planet Organic, a Holland and Barrett, and two vitamin shops. Last week I went in to one of them -- the delightfully named 'Panacea' -- to ask the staff there to shut the door. It was a cold day, and they had the heat full on with the door open.
I politely (really politely) pointed out that wasting heat and energy like that wasn't good for the planet, and that their customers might just possibly be the sort of people who cared about that sort of thing. The staff agreed, and said that they'd like to shut the door if only to keep out the traffic noise, but that the manager insisted that they keep it open so as to signal to customers that the shop wasn't closed.
So I asked for the manager's contact details, and phoned her and had another very polite conversation. She said she understood my view and hoped that I understood hers, but that she'd talk to the owner about it.
Yesterday I went past again. The door is now shut, the staff are even happier and more helpful, and there didn't seem to be fewer people in there. Hats off to Panacea for listening to customers!
And now I feel a campaign coming on...the nice manager in Rymans tells me that he'd like to close the shop door, but it's head office policy to keep it open.